Privacy Policy

1. Introduction

CargoShip, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our shipping services. It also describes your privacy rights and how the law protects you.

We are dedicated to maintaining the confidentiality and security of your information and use it only as described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: Name, username, title, and date of birth.
• Contact Data: Billing address, shipping address, email address, and telephone numbers.
• Financial Data: Payment card details and billing information.
• Transaction Data: Details about payments, orders, and shipping services used.
• Technical Data: IP address, browser type and version, device information, time zone setting, and operating system.
• Usage Data: Information about how you use our website, products, and services.

2.2 Shipping Information

We collect sender and receiver names, addresses, contact details, package contents (as required by law), and tracking information to fulfill shipping services.

2.3 Automatically Collected Information

We use cookies and analytics tools to collect information about your device, browsing actions, and usage patterns automatically when you interact with our website.

3. How We Use Your Information

We use your personal data only when permitted by law, including:

• Service Provision: To process and deliver your shipments and manage your account.
• Communication: To contact you regarding your shipments, account, or customer support requests.
• Payment Processing: To process payments and prevent fraud.
• Customer Support: To respond to your inquiries and resolve issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Service Improvement: To analyze usage and improve our website and services.
• Marketing: To send you updates and offers (you may opt out at any time).

4. How We Share Your Information

4.1 Service Partners

We share information with shipping carriers, logistics partners, payment processors, and IT service providers as necessary to fulfill your shipments and operate our business.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or government request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Third-Party Services

We use third-party analytics and marketing services that may process your data on our behalf. These providers are contractually obligated to protect your information.

5. Data Security and Protection

5.1 Security Measures

We use industry-standard security measures, including encryption, firewalls, and secure access controls, to protect your personal data.

5.2 Data Breach Procedures

In the event of a data breach, we will notify affected users and relevant authorities as required by law.

5.3 Employee Access

Only authorized employees with a business need have access to your personal data. All staff receive privacy and security training.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by law.

6.1 Retention Periods

• Shipping and transaction records: 7 years (for legal and tax purposes)
• Customer account information: As long as your account is active
• Marketing communications data: Until you opt out or request deletion
• Website usage data: Up to 2 years for analytics purposes

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your personal data.
• Right to Restrict Processing: Request limitation of data processing.
• Right to Data Portability: Receive your data in a portable format.
• Right to Object: Object to certain types of processing, including marketing.
• Rights Related to Automated Decision Making: Request human review of automated decisions.

7.1 How to Exercise Your Rights

To exercise your rights, please contact us at privacy@cargoship.com or use the options provided in the Privacy Actions section below.

8. Cookies and Tracking Technologies

8.1 Types of Cookies

We use essential, performance, and analytics cookies to operate our website and understand usage patterns.

8.2 Cookie Management

You can manage your cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8.3 Analytics and Tracking

We use Google Analytics and similar tools to analyze website traffic. You can opt out via browser add-ons or our cookie banner.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We use standard contractual clauses and other safeguards to protect your data.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us for removal.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with a new effective date.

12. Contact Information

13. Supervisory Authority

If you have concerns about our data practices, you may contact the U.S. Federal Trade Commission (FTC) or your local data protection authority.